Free / This week
Do it yourself
Cost: $0. Time: 2 to 4 hours this week.
Add an answering service or call-overflow forwarding for after-5pm and lunch hours. $80 to $200 per month.
Turn on voicemail-to-SMS transcription so missed-call voicemails hit your phone as text within 60 seconds.
Set a 15-minute callback SLA with your CSR. Print it. Tape it to the phone.
Audit your after-hours forwarding in Google Voice or your VOIP. Most shops never set it.